Shipping policy
LOVE DUG SHIPPING POLICY
Last updated: October 28, 2025
Where we ship. We ship to all 50 US states, including PO Boxes served by USPS final-mile delivery. We can't currently ship to US territories or APO/FPO/DPO addresses.
Cost. US shipping is free on orders of $50 or more (subtotal after discounts, before taxes). Below $50, your exact shipping rate is shown at checkout before you pay. Any alternative or expedited option, where available, will also be displayed during checkout
Timing. Different products ship from different fulfillment partners, so processing and delivery times vary by item and destination — check the product page for that item's current estimate. Any timeframe we show is a good-faith estimate, not a guarantee, and carrier delays, customs processing, and peak seasons (especially November–December) can add time. What we promise instead of a universal number: you'll get tracking the moment your order dispatches, and if we can't dispatch within a timeframe stated when you ordered — or within 30 days if none was stated — we'll contact you with the delay notice, consent option, cancellation opportunity, and refund required by applicable law. We're honest about this because we work with fulfillment partners in different parts of the world to keep prices fair; we're not a two-day-delivery shop, and we'd rather tell you that upfront.
Tracking. Every order’s tracking information will be sent by email where available. You'll get your tracking number by email at dispatch; allow a few days for it to show first movement — international tracking often pauses before it gets going. Orders with multiple items may arrive in separate packages, each tracked, at no extra shipping cost.
Address accuracy. Check your address at checkout — it prints exactly as entered. If you spot a mistake, email business@lovedug.com immediately; we can usually correct it if fulfillment hasn't started. After dispatch we can't reroute a package, and we can't take responsibility for orders sent to an incorrectly entered address, though we'll always try to help recover them. If a package comes back to us because the address was incomplete or the delivery was refused, we'll contact you; reshipment may require an additional shipping payment, and where a refund is approved, actual shipping costs may be deducted where the law permits.
Import duties and customs charges. We aim to have import duties prepaid by our fulfillment partners and built into our prices, so that in most cases there's nothing to pay at the door. Unless a charge is expressly identified as collected or prepaid by us, it may be payable by the recipient on or before delivery. Because partners and shipping lines vary by product, we can't guarantee this for every shipment. If a carrier asks you to pay a duty, tax, brokerage, or processing fee: don't pay it and don't refuse the parcel — email business@lovedug.com first with your order number and a photo of the fee notice, and we'll review the shipment and work out the right resolution with you. Refusing delivery doesn't automatically create a right to a refund, and we can't guarantee reimbursement of charges paid before you contact us.
Stuck or lost packages. If your tracking hasn't shown movement or delivery within 30 days of dispatch, contact us — we'll review appropriate remedy based on the circumstances, evidence, product availability, and nature of the issue. See our Return & Refund Policy for details.
"Delivered," but no package? Carriers sometimes scan packages as delivered a day or two early. Check around your property, with household members, neighbors, and your building's mail area, and allow up to 48 hours for it to appear. If it still hasn't turned up, report it to us within 7 days of the marked delivery date and we'll open a carrier investigation and work with you to make it right.
Questions? business@lovedug.com — a real person replies within one business day.