Privacy policy
LOVE DUG PRIVACY POLICY
Last updated: October 28, 2025
1. Who we are. Love Dug (lovedug.com) is operated by Love Dug Limited, the company responsible for your personal information under this policy. Reach us anytime at business@lovedug.com; full company details are on our Contact page.
2. What we collect. Information you give us: name, email address, shipping and billing address, phone number, order details, and anything you include in messages, reviews, or photos you send us. Information collected automatically: IP address, device and browser type, pages viewed, referral source, and cookie identifiers. Information from our partners: payment confirmations from our payment processors (we never receive your full card number) and delivery status from fulfillment partners and carriers. We collect information directly from you, automatically through cookies and similar technologies, and from Shopify, payment providers, fulfillment and delivery providers, logistics and customs providers, analytics and advertising partners, customer-support services, fraud-prevention providers, and social platforms when you interact with them.
3. How we use it. To process and deliver your orders, send order confirmations and shipping updates, answer support requests and resolve order problems, prevent fraud, improve the Site, comply with legal and tax obligations, and — only if you've opted in or purchased from us — send marketing emails you can leave at any time. Third-party websites and platforms have their own privacy practices. We are not responsible for their independent content or practices.
4. Who we share it with. Shopify (our store platform and host), payment processors, fulfillment partners and shipping carriers (who receive your name, address, and phone number to deliver your order), our email and analytics providers, professional advisers, and authorities where the law requires. If our business is ever sold or reorganized, customer records may transfer as part of that transaction. We do not sell your personal information for money.
5. Cookies and advertising. We use essential cookies to run the store, plus analytics and (where enabled) advertising cookies. You can manage preferences through our cookie banner or your browser settings. Where advertising cookies amount to "sharing" or "targeted advertising" under US state privacy laws, you can opt out via the cookie banner, the "Do not sell or share my personal information" link in our footer, or by emailing business@lovedug.com. We honor opt-out preference signals such as Global Privacy Control where the law requires.
6. Marketing choices. Every marketing email includes an unsubscribe link that works immediately. Transactional emails (receipts, shipping updates) are sent regardless, because you need them.
7. Retention. We keep order records as long as needed for tax, accounting, and legal purposes (typically seven years), marketing data until you unsubscribe or become inactive, and support correspondence as long as reasonably needed to resolve issues and keep accurate business records.
8. International transfers. Personal information may be transferred to and processed in countries other than where you live, including countries in which Love Dug, Shopify, and our providers operate. Wherever your data travels, this policy travels with it.
9. Your US state privacy rights. Depending on your state (including California, Colorado, Connecticut, Texas, Virginia, and others), you may have the right to know what personal information we hold about you, correct it, delete it, receive a portable copy, opt out of targeted advertising or "sale"/"sharing," and be free from discrimination for exercising these rights. For California residents: the categories we collect are identifiers, commercial information, and internet activity, used for the purposes in Section 3. To exercise any right, email business@lovedug.com with "Privacy Request" in the subject line; an authorized agent may submit a request on your behalf where the law allows. We'll verify your identity, respond within the time your state's law requires, and if we decline a request you may appeal by replying to our decision with "Appeal."
10. Hong Kong. As a Hong Kong-incorporated company, we also comply with the Personal Data (Privacy) Ordinance (PDPO), under which you have rights of access to and correction of your personal data. The same email address handles these requests.
11. Children. The Site isn't directed to children under 13 and we don't knowingly collect their information, and we don't knowingly sell or share the personal information of anyone under 16 for targeted advertising. If you believe a child has provided us personal information, contact us and we'll delete it.
12. Changes. We'll post any updates here with a revised date; material changes will be flagged on the Site.
13. Contact. business@lovedug.com