Refund policy

LOVE DUG RETURN & REFUND POLICY
Last updated: October 28, 2025

At Love Dug, we provide product descriptions, materials, measurements, compatibility details, color information, and care guidance to help you make an informed purchase.

Please review the applicable product page, selected variants, delivery address, and order details carefully before completing checkout.

All sales final. We don't accept returns or exchanges for change of mind, ordering the wrong size or color, finding a better price elsewhere, or similar reasons, and we can't accept items that have been used, washed, or altered. This policy is disclosed before purchase, here and at checkout. Please double-check size charts and product details before ordering — and if you're unsure about anything, email us first; we'd rather answer questions than disappoint you.

When we make it right. A remedy may be available if: 

• Your order does not arrive

• An item or required component is missing

• You receive a product, size, color, design, or variant different from what you ordered

• A product arrives visibly damaged

• A product has a material defect

• A product materially differs from its description

• Love Dug cancels your order

• Love Dug cannot ship your order

• Applicable law otherwise requires a remedy

The 48-hour window. Check your order as soon as it arrives. For damaged, defective, incorrect, or missing items, email business@lovedug.com within 48 hours of carrier-confirmed delivery with your order number, a clear description of the issue, and a photo or short video of the problem and the packaging. That's all we need — this tight window is what lets us file claims with carriers and suppliers while they're still open, and claims are typically resolved within 2 business days. If a defect only becomes apparent after first use, contact us as soon as you discover it. If you miss the window, still write to us — we review late reports in good faith, and nothing in this policy limits any rights you hold under applicable law that cannot be waived.

Review and available remedies. Where a valid remedy applies, we may provide:

• Replacement of the affected product

• Replacement of a missing component

• Refund of the affected product to the original payment method

• Another remedy required by applicable law

We may resolve an issue without requiring the product to be returned; in most cases you keep or dispose of the affected item and nothing gets shipped back. If a return is ever needed, we'll send written instructions first — please don't send anything back without them, because the address on your shipping label is a carrier or warehouse facility, not a return address, and unauthorized returns can't be processed.

Refund timing. Approved refunds are issued immediately on our side and typically appear on your statement within 15 business days, depending on your bank. If it's been longer, check with your card issuer first, then contact us and we'll chase it.

"Delivered" but not there? Allow up to 48 hours — carriers often scan early — and check around your property, with household members, neighbors, and your building's mail area. If it still hasn't turned up, report it within 7 days of the marked delivery date and we'll open a carrier investigation and work with you to make it right.

Cancellations. Orders move into fulfillment quickly, often the same day. Email business@lovedug.com with "CANCEL" and your order number as soon as possible; if fulfillment hasn't started, we'll cancel for a full refund. Once an order is processing or dispatched, it can't be cancelled and the policy above applies. This doesn't limit refund rights arising from our inability to fulfill your order, a qualifying dispatch delay, or duplicate or unauthorized charges.

Nothing in this policy limits any rights you hold under applicable law that cannot be waived.