Frequently Asked Questions

Everywhere in the US — all 50 states, PO Boxes included. We can't reach US territories or APO/FPO addresses yet.

Honest answer: it depends on the item. Different products ship from different fulfillment partners, so check the product page for that item's current estimate. You'll get tracking the moment it dispatches, and if we ever can't dispatch within 30 days, we'll contact you with the delay notice, consent option, cancellation opportunity, and refund required by applicable law. We're the "worth the wait" store, not the "tomorrow by 8 a.m." store — that's the trade that keeps prices fair.

Free on orders of $50+ (subtotal after discounts, before taxes). Under $50, you'll see the exact rate at checkout before paying — never after.

It's emailed the moment your order ships. Give it a few days to show first movement — international tracking likes a dramatic pause before it gets going. Ordered several items? They may arrive as separate tracked packages at no extra cost.

Usually not, but possibly — we aim to have duties prepaid and built into our prices. Because our fulfillment partners vary by product, we can't promise it for every single shipment. Unless expressly identified as prepaid, import duties, tariffs, taxes, customs charges, brokerage fees, or carrier-processing fees may be payable by the recipient. If a carrier unexpectedly requests payment: email business@lovedug.com with a photo of the fee notice first, and we'll sort out the right resolution with you.

All sales are final — so check size charts and details before ordering, and ask us anything you're unsure about first. But if we get it wrong, we fix it fast: item arrived damaged, defective, or not what you ordered? Email us, within 48 hours of delivery, with your order number and a photo of the item, packaging, or issue and we'll review the shipment and work out the right resolution with you — in most cases you don't send anything back at all. We may resolve an issue without requiring the product to be returned; in most cases you keep or dispose of the affected item and nothing gets shipped back. If a return is ever needed, we'll send written instructions first — please don't send anything back without them, because the address on your shipping label is a carrier or warehouse facility, not a return address, and unauthorized returns can't be processed.

Email "CANCEL" plus your order number to business@lovedug.com as fast as you can. Orders move into fulfillment quickly — if fulfillment hasn't started, we'll cancel and refund in full; once it's processing or dispatched, we can't pull it back.

Ninety percent of the time it's a porch, a neighbor, a mailroom, or a carrier scanning a day early — check those and give it up to 48 hours. Still missing? Email us within 7 days of the marked delivery date and we'll open a carrier investigation and work with you to make it right.

If there's no movement or delivery within 30 days of dispatch, contact us — we'll review appropriate remedy based on the circumstances, evidence, product availability, and nature of the issue. See our Return & Refund Policy for details.

All major credit and debit cards, plus the express options you'll see at checkout. Payments run through secure processors — we never see or store your card number.

A small independent team that got tired of gadget roulette. Full company details are on our Contact page, because stores that hide who they are give us the creeps too.

Email business@lovedug.com. For order-related assistance, include your order number and the email address used during checkout.